Thank you for shopping with Ladylic.com. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and responsibilities.
1. Return Request Period
To request a return, please contact us within 48 hours of receiving your order. Returns requested after this period may not be accepted.
2. Damaged or Defective Products
If your product arrives damaged or defective, please provide an unboxing video clearly showing the issue. This helps us assess the problem and offer a suitable solution, such as a replacement or refund.
3. Missing Items
If any items are missing from your order, please send us an unboxing video showing the received items within 48 hours of delivery. After verification, we will issue a refund or replacement for the missing items.
4. Exchanges for Wrong Products Ordered
If you ordered the wrong product and wish to exchange it, you may do so; however, return shipping and replacement shipping costs will be your responsibility. Please note that Ladylic.com operates as a wholesale platform and not a retail store.
5. Return Process
To initiate a return or exchange, please contact our customer support team at support@ladylic.com with your order details and evidence (videos/photos) as applicable. We will guide you through the next steps.
6. Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. Please check the product deion or contact us if unsure.
7. Refunds
Refunds, when approved, will be processed using the original payment method within 7-10 business days after we receive the returned item.
If you have any questions about our return policy, please feel free to contact us.